Privacy Policy

This Privacy Policy ("Policy") describes how rgame11 ("the Platform", "we", "us", "our") collects, uses, stores, and protects personal data provided by individuals ("Player", "User", "you") who access or register on the rgame11 website at https://rgame11.cam and its associated services.

rgame11 is committed to handling your personal information with transparency, care, and full respect for your privacy. We collect only what we genuinely need, we use it only for the purposes described in this Policy, and we apply rigorous technical and organisational measures to keep it secure.

By registering an account on rgame11, making a deposit, or otherwise using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of your agreement with rgame11.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

rgame11 collects Personal Data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party verification and payment service providers. The categories of data we collect are as follows:

We do not collect or store sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, beyond what is strictly required for age verification under applicable KYC obligations.

rgame11 processes your Personal Data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use the data we collect:

rgame11 will not use your Personal Data for any purpose that is materially different from those listed above without first providing you with clear notice and, where required, obtaining your explicit consent.

rgame11 relies on the following legal bases to process your Personal Data, depending on the specific purpose:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accept at registration — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and financial record-keeping duties.
• Legitimate Interests: Processing necessary for our legitimate business interests — such as fraud prevention, platform security, and improving service quality — where these interests are not overridden by your fundamental rights.
• Consent: Processing for purposes such as direct marketing communications, where we rely on your explicit opt-in. You may withdraw consent at any time through your account settings or by contacting our support team.

rgame11 does not sell your Personal Data. We share data only where necessary, with the categories of recipients listed below, and always under appropriate contractual or legal safeguards:

• Payment Service Providers: We share financial and identity data with payment processors including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and RHB solely to facilitate deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• KYC and Identity Verification Providers: We engage third-party identity verification services to assist with document authentication and age verification. Data shared is limited to what is strictly necessary for verification purposes.
• Game Content Providers: Certain technical usage data (such as session identifiers and game outcomes) is shared with our game studio partners to ensure correct game delivery and RTP auditing. No directly identifiable personal data such as name or MyKad number is shared with game studios.
• IT and Security Service Providers: We use trusted third-party infrastructure, hosting, and cybersecurity providers who access data only as Data Processors under strict contractual data processing agreements.
• Regulatory and Law Enforcement Authorities: We will disclose Personal Data to competent authorities — including financial regulators, law enforcement agencies, and courts — where required to do so by applicable law, court order, or regulatory direction. Where legally permitted, we will notify you of such disclosure.
• Professional Advisers: Our lawyers, auditors, and compliance consultants may access Personal Data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

rgame11 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and contractual obligations. The general retention periods we apply are as follows:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

rgame11 uses cookies and similar technologies to operate the Platform effectively, maintain your session, remember your preferences, and gather anonymised usage analytics. We categorise our cookies as follows:

rgame11 does not use advertising cookies, cross-site tracking cookies, or any cookies that profile your behaviour for third-party marketing purposes. You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to use the Platform.

rgame11 takes the security of your Personal Data seriously. We implement a layered set of technical and organisational measures to protect data against unauthorised access, loss, alteration, or disclosure:

• Transport Security: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher, with AES-256 cipher suites.
• Password Security: Account passwords are stored using industry-standard hashing algorithms with per-account salting. We never store passwords in plain text.
• Payment Data: We do not store full bank account numbers or full e-wallet credentials on our servers. Payment data flows directly through tokenised integrations with our payment partners.
• Access Controls: Internal access to Personal Data is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality agreements and role-based access controls.
• Infrastructure Security: Our servers are hosted in secure data centres with physical access controls, redundant power, and continuous intrusion detection monitoring.
• Security Reviews: We conduct regular internal security reviews and periodic third-party penetration testing to identify and remediate vulnerabilities.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, rgame11 will take immediate steps to contain the breach and will notify affected individuals and relevant authorities within the timeframes required under applicable law.

As a data subject, you have a number of rights in relation to your Personal Data held by rgame11. These rights are set out below. To exercise any of these rights, please contact our support team using the details in Section 14 of this Policy. We will respond to all valid requests within 30 calendar days.

rgame11 is strictly an adult platform. Access and registration are permitted only to individuals who are 21 years of age or older. We do not knowingly collect, process, or store Personal Data relating to persons under the age of 21.

Age verification is a mandatory part of the rgame11 KYC process. If we become aware that Personal Data has been collected from an individual under the age of 21 — whether through misrepresentation during registration or any other means — we will immediately suspend the relevant account, delete the associated Personal Data, and forfeit any account balance in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered on rgame11 using false information, please contact our support team immediately at [email protected] so that we can take prompt action.

Some of rgame11's service providers, including certain cloud infrastructure and game content providers, operate servers located outside Malaysia. Where Personal Data is transferred to processors in other jurisdictions, rgame11 ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements incorporating standard data protection clauses
• Transfer only to jurisdictions that provide an adequate level of data protection comparable to applicable Malaysian standards
• Transfer only to processors that maintain their own certified information security frameworks

rgame11 will not transfer Personal Data to jurisdictions or processors that cannot provide adequate data protection safeguards without first obtaining your explicit consent or establishing a lawful transfer mechanism.

rgame11 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered Players via email notification or a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of rgame11 after the effective date of any amendment constitutes your acceptance of the revised Policy.

The most current version of this Privacy Policy will always be accessible at https://rgame11.cam/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by rgame11, please contact our Data Privacy team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the Platform
• Response Time: Data rights requests acknowledged within 3 business days; fully resolved within 30 calendar days

When submitting a data rights request, please state clearly the nature of your request (e.g., access, rectification, erasure) and include the email address associated with your rgame11 account. We will verify your identity before processing the request.